Griffin Partners, an entrepreneurial commercial real estate investment, development and property management firm, announced that 16 of its properties were named winners of the 2023 Kingsley Excellence Awards, which recognize CRE organizations who continually exceed industry standards and consistently deliver an outstanding tenant experience.
The award-winners included both owned and third-party managed properties. The overall response rate for Griffin Partners’ portfolio was 81%, compared to the Kingsley average this year of only 48%. To qualify for a Kingsley Excellence Award, a property’s tenant satisfaction must exceed the Kingsley Index™, the most comprehensive performance benchmarking database in the commercial real estate industry.
In addition to 16 of its properties being recognized by Kingsley, Griffin Partners held its own, Griffin Partners’ Kingsley Awards to celebrate the company’s performance across the portfolio as compared to the Kingsley Index and team members who won awards given out for outstanding survey results from community members.
Kelly Agent presented awards to members of the engineering and property management teams at Griffin’s mid-year property management meeting in mid-June based on scores calculated from survey results measuring overall satisfaction, response time, problem resolution and response rate (engineering team) and these same categories plus accessibility and communication for the property management team.
Internal awards were distributed to the the following properties and individuals on the property management team: first place to Haley Bowan and Candy Kerr of Roxborough I & II (Charlotte, NC); second place to Sue Anderson of Marketplace at Lake Boone (Raleigh-Durham, NC); third place to Courtney Davis and Tara Meaux of Loop Central (Houston, TX). Carrie Hansell and Hosman Sorto of Concourse at Westway (Houston, TX) were awarded property with the highest overall satisfaction score.
Engineering team awards were given to: first place to Hosman Sorto and Steve Delgado of Concourse at Westway (Houston, TX); second place to Chris Howell, Mike Varnadore and Randy Helms of Roxborough I & II (Charlotte, NC); third place: Douglas Rodriguez, Oscar Gomez, Michael Maxwell, Alex Carpio and Joe Guillen of Loop Central (Houston, TX) and Chris Howell, Mike Varnadore and Randy Helms of Airport Plaza (Charlotte, NC).